Exchange rules
Before using the services of the CryptoGin exchange service, each User is required to carefully read these Rules and accept them in full.
The Rules set out the main terms of the Service, which every User must be aware of. Access to the Service is provided only upon full acceptance of all provisions.
If the User does not agree with even one of the terms, they must refrain from using the Service. Familiarization with the Rules is an important step to avoid misunderstandings and disputes.1. TERMS AND DEFINITIONS
1.1 These Terms define the rights, obligations, and procedures for interaction between the CryptoGin exchange service (hereinafter referred to as the Service) and the user intending to perform an exchange (hereinafter referred to as the User).
1.2 Any person who has read these Rules and fully agrees with each of their provisions may use the Service.
1.3 Access to the services is provided only after the User confirms that they have read and accepted these Terms.
1.4 Please note that CryptoGin is a unique trademark of the service, which helps Users perform fast and seamless exchanges of cryptocurrencies and electronic money. The Service strives to ensure a high level of service quality at all stages of transactions.
1.5 User – a person using the services of the Service under the conditions set forth in this document.
1.6 Payment System – a set of procedures and rules that ensure the transfer of funds in electronic form.
1.7 Payment / Transaction – the transfer of electronic funds from the sender to the recipient or in the reverse direction.
1.8 Application – an electronic form completed by the User to obtain the Service’s services under the proposed terms.
1.9 Services – operations for receiving, transferring, and withdrawing funds in electronic form, as well as other services specified on the official website https://cryptogin.cc
2. PROCEDURE FOR ACCESSING THE SERVICE
2.1 To gain access to the electronic money and cryptocurrency exchange service, the User submits an application on the official website https://cryptogin.cc
, providing all required information.
2.2 Through the website interface, the User can track the status of their application, obtain information about other services of the Service, and manage the exchange process.
2.3 The Service performs deposit and withdrawal operations in accordance with the terms of partner payment systems. The Service is not responsible for failures, delays, or refusal of service caused by partner payment systems.
2.4 Before executing an application, the Service verifies that the User legally owns the cryptocurrency and/or electronic money. The transaction is conducted only if the verification is successful.
2.5 By submitting an application, the User undertakes to transfer the funds to the Service’s account in the amount specified in the application. The Service undertakes to credit the funds to the account specified by the User at the rate established by the Service, taking into account the commission.
2.6 The Service fee is included in the exchange rate and indicated in each application. Submitting an application constitutes the User’s consent to the fee.
2.7 The exchange service is considered rendered at the moment the funds are debited from the Service’s account. Transaction information is recorded in the Service system and in the transaction history of the corresponding payment system.
2.8 If the User’s funds do not reach the Service’s account within 20 minutes after submitting the application, the application is canceled, which is considered a refusal by the User to perform the exchange.
2.9 In the event funds arrive after the established period, they may be returned to the User upon request, minus the blockchain network fee.
2.10 To request a refund, the User must submit a written request to the Service. The request is reviewed within 24 hours. Refunds are made exclusively to the account from which the funds were originally received by the Service. Other methods of refund, except by written request, are not provided.
2.11 Information about funds received after the established period is stored by the Service for 30 days. After this period, all data regarding these funds is permanently deleted.
2.12 Funds received in an amount below the minimum limit, but not less than the equivalent of 50 USD, are subject to return to the User.
2.13 By accepting these Rules, the User undertakes to carefully verify payment details and provide only accurate information. In case of incorrect details, the Service may request additional information from the User to identify the transfer, which must be sent to technical support.
2.14 If the User refuses the transaction or provides blocked or invalid payment details, the Service may stop processing the application after receiving a written request from the User via email. Refunds are made only to the sender’s account, with a 0.5% penalty and payment system fees deducted.
2.15 After the funds reach the Service’s account, the application is processed within 15 minutes, except in cases where delays are beyond the Service’s control: coin network, or delays from payment systems and banks.
2.16 When exchanging one electronic currency for another, the rate is fixed at the moment the funds are fully credited to the Service’s account. Application recalculation occurs at the current rate without prior notice to the User. The required number of confirmations for crediting can be checked when creating the application.
2.17 If market rates change by 0.15% up to 1.5%, an automatic protection mechanism against potential losses is triggered. The adjustment is proportional to the rates fixed in the User’s buy/sell orders. If the rate changes by more than 1.5%, application processing is suspended until further actions are agreed with the User – either recalculation according to market rates or refund according to clauses 2.10, 2.11, 2.25.
2.18 If the User receives an amount from the Service exceeding the amount in the application, they must return the excess funds. Otherwise, the Service has the right to withhold the difference in subsequent operations.
2.19 If there are reasonable suspicions of money laundering or fraud, the Service may request identity documents from the User, which the User must provide.
2.20 The Service will refund only cross-deposits exceeding the equivalent of 100 USD at the time of the transaction (a cross-deposit occurs when one cryptocurrency is sent to a wallet address intended for another cryptocurrency, or with an incorrect or missing special identifier on the blockchain).
2.21 The refund period under clause 2.20 may reach up to 90 days, counted from the moment all requested information is provided.
2.22 A 10% fee is charged for refunds under clause 2.20.
2.23 Not all cross-deposits are refundable; the Service makes refund decisions on a case-by-case basis.
2.24 The Service does not refund coins or tokens that were not submitted for exchange on the website.
2.25 The User must provide all necessary information and documents requested by the Service to process the refund.
2.26 If funds from the User are blocked by payment systems or cryptocurrency exchanges, the application is frozen until the funds are fully unblocked. The exchange rate is fixed at the moment of unblocking and upon receiving feedback from the User. The User must provide all requested documents and information necessary to confirm successful transfer. If necessary, the Service may require additional proof of transfer, including but not limited to screenshots or videos confirming successful login and execution of the transaction.3. COST OF SERVICES
3.1 The current exchange rate is displayed on the CryptoGin exchange service website and is updated in real time.
3.2 The exchange rate for all directions already includes the Service fee.
3.3 The Service reserves the right to change exchange rates without prior agreement or notice to the User.
3.4 Registered Users of the CryptoGin exchange service may benefit from bonuses and discounts. Detailed information about current promotions is available in the “Partners” section on the website.
4. LIABILITY OF THE PARTIES
4.1 The Service provides services related to the sale, purchase, and exchange of digital money.
4.2 The Service undertakes to ensure round-the-clock provision of high-quality services and qualified technical support. The guarantee of successful fulfillment of obligations is limited to the amounts transferred to the Service for transactions.
4.3 The Service is not liable for financial losses incurred by the User due to actions of third parties.
4.4 The Service is not responsible for failures, errors, or delays in the operation of banks and payment systems and does not compensate for related User expenses.
4.5 During registration, the User must provide a valid email address.
4.6 The parties are released from liability for failure to fulfill obligations caused by force majeure circumstances that could not have been foreseen or prevented.
4.7 Force majeure circumstances include earthquakes, fires, floods, military actions, actions of government authorities, and other circumstances beyond the control of the parties.
4.8 The User confirms that they are the sole lawful owner of the funds used and have the right to dispose of them.
4.9 The Service is not liable for losses resulting from the User providing incorrect payment details.
4.10 The User undertakes to comply with the laws of the country in which they are located, as well as the laws of the country of their citizenship.
4.11 The Service guarantees the security and confidentiality of personal data and transaction information, except in cases where disclosure is required by law or requested by authorized authorities.
4.12 All communication between the User and the Service is conducted via email or technical support.
4.13 The User undertakes not to exploit technical failures of the Service or incorrect exchange rates for personal gain. If such actions are detected, the Service considers them fraudulent, which may result in blocking the User and withholding pending applications to compensate for losses.
4.14 The Service is not responsible for the operation and quality of third-party payment systems.
4.15 The User undertakes not to interfere with the operation of the Service by affecting its software and/or hardware, or by distorting parameters transmitted to the Service.
5. OTHER MUTUAL AGREEMENTS
5.1 Any unlawful use of the CryptoGin exchange service for fraudulent activities is strictly prohibited. The User acknowledges all possible consequences of such actions, including legal prosecution.
5.2 In case of suspected fraud, information about suspicious transactions may be shared with law enforcement authorities, payment systems, as well as affected individuals and organizations. If fraud is confirmed, such information will be provided upon first request to authorized entities.
5.3 The Service reserves the right to refuse to provide services to the User without explanation.
5.4 All transaction data and Users’ personal information are stored by the Service for three months. Upon the User’s request, the account may be deleted or access to it may be restricted.
5.5 The Service has the right to send notifications regarding the exchange process to the email provided during registration, as this is part of the service delivery process.
5.6 All disputes and disagreements are resolved based on a written request from the User sent from the email specified during registration to the support service address indicated in the “Contacts” section. Disputes are resolved through negotiations.
5.7 The Service has the right to make changes and amendments to this agreement unilaterally. Changes come into force from the moment they are published on the website.
5.8 In case of inappropriate behavior by the User towards Service employees or refusal to provide necessary data and information required for the exchange, the Service reserves the right to terminate interaction with such User.
6. TAXATION
6.1 The Service does not act as the User’s tax agent and does not notify the User of tax obligations. The User is solely responsible for full compliance with applicable tax laws, including payment of all taxes in accordance with their place of residence.
6.2 If government authorities require the Service to pay the User’s taxes due to the User’s failure to fulfill their obligations, the User agrees to compensate the Service for all such payments related to these tax liabilities.
7. USER VERIFICATION
7.1 By choosing to use the services of the CryptoGin exchange service, the User automatically confirms their willingness to undergo the identification procedure. If full identity verification is required, the User must be prepared to provide the CryptoGin exchange service with the necessary information requested by the Service.
7.2 The User agrees to undergo the necessary checks when carrying out transactions, including identification and the possible involvement of third parties, in order to verify identity, ensure the legality of transactions, and protect the Service from fraud and other risks. The User also consents to the Service conducting investigations when necessary, with the possible involvement of third parties.
7.3 The User grants the CryptoGin exchange service the right to conduct AML checks on all transactions carried out through the Service in real time.