Rules - CryptoGin

Exchange rules

1.1. The Terms of Use reflect the relationship, regulate the mutual rights and obligations between the client performing the exchange (hereinafter the User) and the CryptoGin web service (hereinafter the Service). 1.2. It is possible to use the services of the CryptoGin service if the User has accepted the terms and conditions of the agreement. 1.3. Only after confirming that he is familiar with the Terms and accepts these rules, the User has the right to use the services of the Service. 1.4. The CryptoGin service is a trademark of the electronic currency exchange Internet service system, specially designed for our customers. 1.5. The User is a person who uses the current services of the Service in accordance with the terms and conditions offered by the Service. 1.6. A payment system is a set of rules and procedures that ensure the transfer of funds in electronic form. 1.7. Payment/The operation is the transfer of electronic currency from the payer to the recipient and back. 1.8. Order – information from the User in electronic form with the intention to use the services on the terms offered by the Service. 1.9. Service services — input and output of electronic currency, and other services, information about which is posted on the Service's website.

2.1. These Rules establish the conditions for the provision of services by the exchange Service. 2.2. Registration on the site means acceptance of the terms of service for the purchase, sale or exchange of funds online. 2.3. Users are considered to be individuals and legal entities who have accepted the terms of the web resource. 2.4. The Parties agree that these Rules in electronic form have the same legal force as a written document. The rules are designed to regulate the relations of the Parties in the process of providing services. 2.5. Acceptance of the public offer, which is this agreement, takes place at the time of registration of the application on the CryptoGin website.

3.1. The CryptoGin web resource provides the services specified in clause 4 of these Rules. However, in the process of receiving the service, the User must follow the rules for carrying out exchange operations, which are listed in clause 9. The provision of services takes place in accordance with the procedure defined in clause 5 of these Rules. 3.2. The user who made the exchange of digital money is obliged to make a payment for this exchange.

4.1. The CryptoGin web resource must fulfill the following obligations: 4.1.1 To exchange digital currencies and payment systems Qiwi, Payeer, Perfect Money, Advcash, Yandex Money and the like in accordance with the conditions prescribed in the Rules. 4.1.2 Provide technical and informational support to Users in the process of receiving services. 4.1.3 To guarantee the confidentiality of information received during the exchange process (personal data, amount, time of transaction). If an anonymous payment system participated in the exchange, then such an operation goes into the "confidential" status and is not disclosed. 4.1.4 Restrict access of persons not participating in the exchange to information about these transactions. 4.1.5 Give discounts to Users according to the Rules. 4.1.6 Transfer funds to the User's account within 24 hours after contacting in the situations specified in clauses 4.2.5, 6.4, 6.5, 6.6 of these Rules. 4.1.7 To ensure the non-disclosure of data on exchange transactions and personal information about the User to third parties. The following cases are an exception:
  • the legal decision of the judicial authorities
  • a legitimate request from law enforcement agencies
  • a request from one of the payment systems that the Service works with.
4.2 The User must fulfill the following obligations: 4.2.1 Provide reliable personal data and details necessary for the exchange. Check the information before sending for errors and typos. 4.2.2 Specify the correct email address. 4.2.3 Provide the ability to receive notifications from a web resource to an email address, provide access to the Internet using a computer or other suitable device. To maximize the protection of the device's connection to the Service using antivirus programs. 4.2.4 Comply with all the rules of this Agreement. 4.2.5 Inform the administration of the Service in cases where funds have not been credited to the recipient's account. In addition, to inform about the situations specified in clauses 6.4, 6.5, 6.5.1, 6.6 of these Rules. It is necessary to notify the administration within a calendar month after the occurrence of these circumstances. Otherwise, the disputed amounts will be transferred to the account of the web resource. 4.2.6 Comply with the laws of the country in which the User is located, as well as the laws of the state of which the User has citizenship. 4.2.7 Comply with the requirements of legislation and regulations governing online exchange transactions. 4.2.8 The User undertakes not to disrupt the operation of the Service by interfering with its software and/ or hardware, as well as by distorting the parameters transmitted to the Service. If the client notices a discrepancy with the broadcast of the courses at the monitoring sessions, the Client is obliged to notify the technical support of the Service about this. For which, it can be rewarded through the loyalty program of the Service.
Examples of malfunction:
  • - The exchange rate is 1.5% higher than the market average on the bestchange monitoring platform;
  • - The exchange rate is 1.5% lower than the market average according to the bestchange monitoring platform;
  • - The exchange rate does not change for a long time.
4.2.9 The client undertakes not to use a technical malfunction on the side of the exchange office, or incorrect translation of courses on monitoring for the purpose of his own enrichment. If the Client took advantage of a technical failure on the side of the CryptoGin exchange office and the exchange office suffers financial or reputational losses and/or the Client's transactions may lead to financial or reputational losses of the service, the actions will be regarded as fraud. The Client is subject to blocking, all active Client requests can be suspended by the service, funds will be refunded minus 2%. 4.3 Rights of the CryptoGin web resource: 4.3.1 Suspend the operation of the resource if necessary to fix problems and upgrade. 4.3.2 Stop conducting transactions with funds if a request has been received from law enforcement agencies regarding this operation or its participants. The administration also has the right to stop the operation if it has reason to believe that it may be related to fraud or other violation of the law. The suspension takes place for the time necessary for the proceedings. 4.3.3 Install the bonus and discount system yourself and change it. 4.3.4 Set the remuneration of a web resource for conducting operations and change its size. 4.3.5 Restrict the User's access to the services without explaining the reasons. 4.3.6 If the User has made a mistake during the exchange operation, the Service has the right to request confirmation via mobile communication, e-mail and other methods. 4.3.7 To stop communicating with a User who intentionally prevents the provision of information to resolve the issue that has arisen or is inadequate. 4.3.8 Block operations in situations provided for in clauses 6.4, 6.5, 6.6 of these Rules. 4.3.9 Suspend operations until the User is identified. 4.4 The Service Administration has the right to block the User's application in case of available information about illegal enrichment in this or another Service and being on the list of debtors. The blocking is valid until the circumstances are clarified and the damage to the Services caused by the User is compensated. 4.5 The Service has the right to change the terms of the referral program. 4.6 The service does not make accruals under the affiliate program if it receives a profit of less than 0.6%. 4.7 The User can withdraw the rewards accrued under the referral program only if he has 5 or more referrals. At the same time, each of them must have at least one completed application. 4.8 The Administration has the right to suspend the operation if there are suspicions about the User's goal to enrich himself on the difference in exchange rates. The application will be blocked until all the details are clarified. 4.9 The Service has the right to recalculate the exchange rate, which was fixed in the application, in the following situations: 4.9.1 The user specified the minimum commission in the application, and this led to a long transfer of funds to the account of the web resource; 4.9.2 The user did not confirm the payment on the web resource without informing the Service about the payment; 4.9.3 The exchange rate is set after receiving the required number of confirmations in the coin network specified when creating the application and selling coins at the current (average) market price. The recalculation of applications takes place exclusively in the direction of reduction. If the quotes change by more than 0.2%, the exchange rate is automatically adjusted in favor of the exchange office, up to 1% of the current market rates. 4.10 In case of blocking by payment systems or cryptocurrency exchanges of electronic funds received from the user, the application is frozen until the funds are fully unblocked. The rate is fixed at the time of unblocking funds and receiving feedback from the client. The client is obliged to provide the service with all necessary documents to unlock funds.

5.1 The exchange rate is indicated on the CryptoGin website. Exchange rates are constantly updated. 5.2 The service fee is included in the exchange rate of each individual exchange direction. 5.3 The Courses may be changed unilaterally by the Service without prior notice to the User. 5.4 The service offers a bonus system to registered users. A description of discounts or bonuses is available on the CryptoGin website in the Partners section

6.1 The exchange is considered initiated upon the transfer of funds from the User. 6.2 The exchange is considered completed after the Service has transferred funds to the details specified by the User. 6.3 The user cannot cancel the exchange after transferring funds to the account of the web resource or demand a refund of these funds. 6.4 If the User has deposited an amount that differs from that specified in the application, the Service has the right to block the exchange and refund the money. 6.5 If the User has specified an incorrect account, the operation is not performed. The refund is carried out on an application basis on the basis of clause 4.2.5. In this case, a commission and a fine of 2% of the transaction amount are charged. 6.5.1 If the User has specified an account/address of a coin belonging to the list of fraudulent ones or having the tags indicated on the "AML Regulations" page, then the operation is not performed. The refund is carried out on an application basis on the basis of clause 4.2.5. In this case, a commission and a fine of 2% of the transaction amount are charged. 6.6 If the User has made a payment from a third-party account or adjusted the payment amount, the Service has the right to block the operation. The funds are refunded after the User's application based on clause 4.2.5. In this case, a commission and a fine of 1% of the transaction amount are deducted from the amount. 6.7 Transactions involving cryptocurrencies can be carried out from 15 minutes to several days. This does not depend on the web resource in any way, and the administration is not able to influence the speed of transactions on the network. 6.8 Funds are credited to the cards of the VISA, Mastercard and MIR payment systems within 5 banking days. 6.9 The user must pay for the application within 15 minutes from the moment of its registration, otherwise it may be deleted or recalculated in accordance with the changed exchange rate.

7.1 The CryptoGin service is not responsible for the consequences that occur due to improper use of the web resource, including for errors committed by the User during the registration of an application for the exchange of electronic money. The service will not cancel such an operation, even if the funds were transferred to the wrong account. 7.2 The Service does not compensate for losses incurred subsequently by the failure of the equipment used by the User, or its individual components. 7.3 The web resource is not responsible for delays in transfers or any errors resulting from the actions of banks or payment systems. Also, the Service is not responsible for the subsequent freezing of bank cards or accounts in payment systems after the exchange. 7.4 The verification of the User's card will be canceled within one hour if the User has not completed at least one exchange operation during this time. 7.5 The Service is not responsible for losses and damages that have arisen as a result of User's misconceptions about tariffs, the benefits of exchange transactions or other similar issues. 7.6 The Service does not compensate for losses incurred by the User as a result of delays or errors during the operation. 7.7 When making an application, the user confirms that he has the legal right to dispose of the funds credited for the exchange. 7.8 Losses of third parties caused by the User's fault when using the Service are fully reimbursed by them by deducting or returning future User requests. 7.9 If the User has agreed to a refund, the Service charges all transaction costs in the amount of 2% of the credited amount. 7.10 Refunds are made within 24 hours of receiving the customer's consent.

8.1 The Service Administration has the right to change these Rules or make any additions to them at any time. They will be valid from the moment they are published on the CryptoGin web resource.

9.1 In the event of force majeure, the Parties are not responsible for non-fulfillment or untimely fulfillment of the terms of this document. Such circumstances are understood as natural and man-made disasters, such as floods, natural disasters, fire, war, terrorist attack, riots, hacker attack or government regulations. Power outages and access to networks, including the Internet and telephone communications, are also considered similar circumstances.

10.1 The web resource is prohibited from being used for illegal transactions. The user is responsible for attempting to exchange funds of dubious origin in accordance with the laws of the State where this violation was committed. 10.2 If illegal actions are confirmed, the Service has the right to transfer information about the transaction at the request of the competent authorities, payment systems or the injured person. 10.3 In order to make an exchange, the User must transfer the required number of monetary units from his digital account. The user is solely responsible for the existence of legal grounds for transferring funds to the wallet, since determining the legality of the transaction is not within the competence of the web resource. 10.4 The bank transfer is carried out within the framework of online banking of payment systems. Some systems charge a commission for the transfer, which the User must take into account when making the transaction. 10.5 The Web resource is not responsible for payments made by third parties with the User's consent. 10.6 This document is considered accepted in full from the moment you click the "Submit application" button.

11.1 When using the services of the Service, the User agrees to the identification procedure. 11.2 The Web resource has the right to request any personal information of the User in any volume and format necessary for the identification procedure. 11.3 The User consents to data processing and research by the Service itself and third parties to verify the User's identity or protect him from financial crimes. Third parties may be KYC services or any other, the User does not limit the choice of a web resource. 11.4 The identification means the User's consent to carry out any research in relation to him. At its discretion, the Service may involve third parties for this purpose. 11.5 When using the services of the Service, the User agrees to an AML check of all online addresses from transfers made on the web resource. 11.6 The Service hereby notifies Users of the AML verification policy implemented on the site. If the User's funds/accounts/coin addresses are related to such concepts as: Illegal Service, Mixing Service, Darknet Marketplace, Darknet Service, Sanctions, Illegal Actor/Organization, High-Risk Jurisdiction, Gambling, Scam, Stolen Coins, Terrorism Financing, Fraud Shop, Fraudulent Exchange, Enforcement action, Child Exploitation, Seized assets, Ransom, etc., then the funds will be blocked until all the details are clarified. In this case, it becomes necessary to verify the identity, before passing the identity check, the funds will not be returned to the client. To do this, the User must provide:
Photos of the first and second pages of the passport (home and place of residence), a selfie with the passport against the background of the personal account of the web resource, where you can see the application for which the problem arose. In addition, you need to confirm the address of residence by providing a payment document issued no later than 3 months ago in the name and address of the User. This may be a receipt for payment for housing and communal services or the Internet.
After carrying out the identity verification procedure, the Service will refund the User, of which 5% will be deducted. The specified documents must be sent to the address [email protected] where you need to additionally specify the order number and details for a refund. The user must make an official request for a refund within 90 calendar days. If this does not happen, the funds will not be refunded. The return time after fulfilling the conditions in both cases takes from 12 to 24 hours. The refund fee is charged in connection with the costs of checking AML and other expenses related to funds related to illegal activities, as well as financial losses of the exchange service in case of blocking reserves.

12.1 The Service is not a tax agent for the User and will not notify the user about his tax expenses. The User undertakes to independently pay all taxes required by the tax legislation of his place of residence. 12.2 If the authorities require the Service to pay the User's taxes or cover the debt incurred as a result of the User's refusal to pay taxes, the User agrees to reimburse the Service for all these payments.